Frequently Asked Questions

Are you hiring? 

We aren't currently hiring, but if you would like to send your resume to hello@therapyclothingco.com, we will keep your resume on file for future positions. 

 

I'm a vendor and hoping for Therapy to carry our items in your store? 

We are always looking to add new products to our store. Please send us your product guide and pricing to hello@therapyclothingco.com

 

What is your return policy? 

To initiate a return/exchange, please email hello@therapyclothingco.com with details of your order. Exchanges and store credit are available up to 14 days after purchasing a product. All items must be in the condition received with tags attached.

  • FINAL SALE ITEMS: Bodysuits, Corkcicle, Candles, Skincare, All Undergarments, Scarves, Blankets, Hats, Socks and Hair Accessories.
  • ALL SALE ITEMS (discounted items), bath and body products (including tools), straws, all drink wear, hair accessories, hats, and sunglasses cannot be returned. They are final sale. 

 

What is your shipping policy? 

We are currently shipping within Canada. For orders over $150, shipping is free and for all other orders, shipping is $15.

 

Do you have in-store pick up? 

Pickups are available during regular store hours. Please note, all purchases left for 14 days, will be returned to the floor and you will be given a store credit. 

 

Covid Policy - 

Up to 6 people (or 3 families) will be allowed in the store at any given time. This is to ensure all customers and staff are able to maintain a safe distance from each other. 
Upon your arrival, please check our TraffikFlo sign. Red means we are at capacity and green means you are welcome to enter! 
If you are experiencing flu-like symptoms, or feeling generally ill, please refrain from entering Therapy Clothing + Co. We encourage you to still shop online - most inventory that you can find in store is available online.
A sanitizing station will be set up at the entrance of the store as well as at the checkout counter. We encourage all customers to use the provided sanitizer that is supplied so we can keep the store as clean as possible. 
Masks or face coverings are mandatory. Upon entering, we will have disposable masks if you would like one. All staff members will be wearing facial coverings for our customers safety. 
We will still be accepting cash, but encourage the use of credit and debit cards to keep things as contactless as possible. 
Post-checkout, all surfaces at our till will be wiped and sanitized for the next customer. We appreciate your patience while the area is being cleaned. We want to ensure that we are keeping all 'touchable' areas sanitized. 
Our change rooms are open, we please ask that you leave all of your unwanted items in the room. We will then remove, steam the items and make sure they are properly sanitized before returning to the rack.
The front door will be left open at (almost) all times. If/when the front door is closed, staff will ensure that the front door is kept as sanitized as possible. 
For curb-side/local pickup orders, please mask up and head in to the store with your confirmation email! We will gladly get your purchase from the back and bring it out to you. If you aren't comfortable coming into the store, please give us a call and we will gladly bring it out to your car!